Morgan Sloane Limited are committed to providing a high quality service to all of our valued clients. We acknowledge, however, we may on occasion get things wrong or make mistakes; we are only human after all!
To deal with such matters, we operate a complaints handling procedure (CHP) in accordance with the RICS Policy Standards.
RICS Firms’ Conduct Rule 7 – Complaints Handling states:
‘A Firm shall operate a complaints handling procedure and maintain a complaints log. The complaints handling procedure must include an Alternative Dispute Resolution (ADR) mechanism that is approved by the Regulatory board.’
We hope you never have to use it but should you need a copy, our procedure it is available upon request from any member of staff and can be sent via email or traditional post.